Customer care
SHIPPING & DELIVERY
Every Witchways Pure Vegan order is prepared with care. As many of our products are handmade in small batches, we take the same care with your parcel as we do with the products inside it.
Order Preparation
Physical orders are carefully prepared and packaged before dispatch. Many Witchways Pure Vegan products are handmade and produced in small batches, so we handle each parcel with the same attention and intention that goes into the products themselves.
Estimated processing time: [TO BE CONFIRMED]
Delivery Within Spain
Witchways Pure Vegan is based in Spain and offers delivery within Spain. Once your order is ready to leave us, it will be sent using the delivery method chosen at checkout.
Standard Delivery: [PRICE TO BE CONFIRMED]
Estimated Delivery Time: [TO BE CONFIRMED]
European Delivery
European delivery options will be displayed according to your destination and availability at checkout. Costs and timings may vary depending on where you are located.
Delivery Cost: [TO BE CONFIRMED]
Estimated Delivery Time: [TO BE CONFIRMED]
United Kingdom Delivery
For customers in the United Kingdom, delivery availability, postage charges and estimated delivery times will be confirmed before launch. Where applicable, customers may be responsible for customs duties, import taxes or other charges imposed by their destination country. Witchways Pure Vegan does not control charges imposed by customs authorities.
Delivery Cost: [TO BE CONFIRMED]
Estimated Delivery Time: [TO BE CONFIRMED]
International Delivery
Additional international destinations may be offered where practical. Availability and shipping charges will depend upon the destination, and we will only display options that we are able to fulfil reliably.
Available Destinations: [TO BE CONFIRMED]
Tracking Your Order
Where tracked delivery is provided, customers will receive the relevant tracking information once their parcel has been dispatched. This will allow you to follow the progress of your order with the carrier.
Delayed or Missing Parcels
Occasionally deliveries can take longer than expected, especially during busy periods or when parcels are travelling through customs. We ask customers to check any tracking information provided and allow for possible carrier or customs delays before getting in touch.
If you remain concerned about your order, please Contact Us and we will do our best to help.
Delivery Address
Please carefully check your delivery address before completing checkout. If you realise you have entered incorrect information, please contact us as soon as possible so we can try to help.
Customs & Import Charges
Orders travelling outside the applicable customs area may be subject to local import duties, taxes or customs charges. Where such charges apply, they are generally the responsibility of the recipient. We do not control these charges and cannot predict their exact amount.
Digital Products
Need Help With Your Order?
If you have a question about the delivery of your order, we're here to help.
